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WE WANT YOU TO BE COMPLETELY SATISFIED!!! · Please email us with any questions you may have. We are here for you! You may return an item if you notify us within 7 days of receipt. We must receive your return within 14 days of your receipt. A 15% restocking fee may apply. Litter cabinets are not returnable for sanitary reasons. Returns must be in NEW, UNUSED condition. Shipping fees are NOT refundable. Return shipping to be paid by the buyer. Returns must be properly packaged and insured, just as you received it!