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WE WANT YOU TO BE COMPLETELY SATISFIED!!!
We pride ourselfs on superior customer service and the lowest price.
If you have any questions please fee free to Email or phone us so we may help you in anyway possible.
On a rare occasion you may find that the product you have purchased does not meet your requirments.
You may contact us for professional help on choosing the correct size and or color before your purchase.
Please measure and choose carefully to avoid any fees that my appply.No credit will be allowed without an authorization number.
Items that have been assembled or modified do not qualify for a return.
Some of our products offer free shipping,if the item is returned the cost of the outbound shipping charge would be deducted from your refund.
The return shipping is to be paid by the customer.Other shipping costs are nonrefundable.
The return must be properly insured and packaged with original packing material and invoices.A 15% restocking fee may apply.
Litter cabinets are not returnable. NO EXCEPTIONS
All custom work including custom colors are not returnable.
Please remember that once an item has shipped you may not cancel the order,If you refuse the item .It will follow our standard return policies and you will be charged both fees for shipping and a 20% restocking fee.
Lastly, we work for you to make your purchase secure,safe and fun for you and your kitties.
Please remember to do the following:
- Notify within 7days of receipt.
- Obtain an authorization number .
- Return the product within 14 days.
- Properly package and insure.
Please
email us with any questions you may have.
All prices are in US dollars.
All shipping is for the lower 48 states.
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